Before You Order
Returns, Refunds & Cancellations
Because every Gifts By Tiphanie creation is made specifically for the person receiving it, our policies work a little differently than an off-the-shelf store. Here is exactly what to expect, from the moment you order to the moment your gift is delivered.
Custom & Personalized Gifts
Every gift we create is personalized specifically for the recipient — hand-assembled, engraved, monogrammed, or branded to your request. Because of this, custom and personalized items cannot be returned or exchanged once production has begun, unless the item arrives damaged or does not match what you approved.
Cancellations
Orders may be cancelled free of charge within 24 hours of purchase, provided production has not yet started. Once a gift enters design, shopping, or production, cancellation is no longer possible, since materials and personalization have already been committed to your order. Consultations and personal shopping requests may be cancelled or rescheduled up to 48 hours before the scheduled time.
Refunds
If your gift arrives damaged, incorrect, or materially different from what was approved, contact us within 5 days of delivery or pickup with photos of the item, and we will repair, replace, or refund the order at no cost to you. Refunds are issued to the original payment method and typically appear within 5–10 business days. Rush fees are non-refundable once same-day production has begun.
Shipping, Delivery & Pickup
Locally sourced gifts that are fully in stock may qualify for same-day pickup or local delivery; gifts that include any online-sourced component are prepared within 3–5 business days. If a shipment is lost or significantly delayed in transit, we will work with the carrier on your behalf and offer a replacement or refund once the shipment is confirmed lost. Delivery and shipping fees are non-refundable once a gift has shipped or been delivered.
Corporate & Bulk Orders
Corporate gifting programs are governed by the payment terms and minimum quantities agreed upon at the start of your account. Branding proofs must be approved in writing before production begins; once approved, corporate orders follow the same production-start cancellation policy above. Volume orders cancelled after materials have been procured may be subject to a restocking or materials charge.
How to Reach Us
For any return, refund, or cancellation request, contact our studio with your order number and we will respond within one business day. We would always rather make a gift right than leave you without an answer.
Still have a question about your order?
Reach out before you order and we'll walk you through timing, personalization, and what happens if anything needs to be made right.